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Service innovation : organizational responses to technological opportunities & market imperatives / Organizational responses to technological opportunities & market imperatives editors, Joe Tidd, Frank M. Hull - xiv, 437 páginas : ilustraciones - Series on technology management ; v. 9 .

ISBN: 1860943675

Subjects--Topical Terms:
Industrias de servicios--Innovaciones tecnológicas
Servicios al cliente--Innovaciones tecnologicas

LC Class. No.: HD9980.5 / S453

Dewey Class. No.: 338.4