TY  - BOOK
AU  - Tidd,Joseph
AU  - Hull,Frank M.
TI  - Service innovation: organizational responses to technological opportunities & market imperatives 
T2  - Series on technology management
SN  - 1860943675
AV  - HD9980.5 S453
U1  - 338.4 22
PY  - 2003///
CY  - London
PB  - Imperial College Press
KW  - Industrias de servicios
KW  - Innovaciones tecnológicas
KW  - Servicios al cliente
KW  - Innovaciones tecnologicas
ER  -